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Elevate Xchange Privacy Policy

 

© Elevate Xchange, LLC. Effective from January 20, 2023

 

1. Please read carefully

Elevate Xchange cares deeply about the privacy of its website visitors, users and attendees. To that end, this Privacy Policy (“Privacy Policy”) describes how Elevate Xchange, LLC, collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all Elevate Xchange users, including unregistered visitors, registered users, members, attendees and partners. (collectively, “Users”, “you”, or “your”), and to all Elevate Xchange, LLC services, including https://www.elevatexchange.com and any of its subdomains, the “Website”), web applications (“Elevate Xchange, LLC Apps”), mobile applications (“Mobile Apps”), and related services (collectively, the “Services”). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services.  If you have any questions or concerns regarding this policy, please contact us on the “Contact Us” Page at https://www.elevatexchange.com.

 

This policy describes our privacy practices – what Personal Information we collect about our Users, what we do with it, how we share it, and your rights regarding that Personal Information.

​By accessing or using any of our Services, you acknowledge that you have read this Privacy Policy.

 

2. What ‘Personal Information’ do we collect?

2.1. User information:

To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:

  1. Information you provide us. When you register for our Services, sign up for any Elevate Xchange, LLC events, subscribe to our blog(s) or newsletter(s), use any of our Services; and/or when you contact us directly by any communication channel (e.g., Elevate Xchange, LLC’s website “Contact Us”, emails, LinkedIn Page or LinkedIn Messaging), you may provide us Personal Information, such as name, email address, phone number, address, payment information, information you include in your communications with us and with other users on our website or platform, and Personal Information contained in scanned identification documents (such as an ID card, driver’s license, passport, or official company registration documents).  

  2. Information we collect when you use the Services. When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.

  3. Information we collect from other sources. We may receive Personal Information about you from third-party sources, such as i) security providers , fraud detection and prevention providers for example to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information) and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.

 

To provide our Services, we collect Personal Information about our Users.

Personal Information comes from you when you provide it, when you visit or use our services, Personal Information we collect automatically, and Personal Information we collect from other sources.

 

2.2. Users of users ‘Personal Information’

We may also collect Personal Information pertaining to visitors and users of our User’s websites or services (“Users-of-Users”), solely for and on our Users’ behalf (as further described below)

 

3. Why do we collect such ‘Personal Information?

We use your Personal Information for the following purposes:

  1. To provide and operate the Services.

  2. To further develop, customize, expand, and improve our Services, based on Users’ common or personal preferences, experiences and difficulties.

  3. To provide our Users with ongoing customer assistance and technical support.

  4. To be able to contact our Users with general or personalized service-related notices and promotional messages (as further detailed below);

  5. To help us to update, expand and analyze our records to identify new partners and attendees.

  6. To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners, and grant prizes and benefits.

  7. To analyze our performance and marketing activities including sharing with other partners and attendees doing business with Elevate Xchange, LLC.

  8. To create aggregated statistical data and other aggregated and/or inferred information, which we or our business partners may use to provide and improve our respective services.

  9. To provide you with professional assistance.

  10. To enhance our data security and fraud prevention capabilities; and

  11. To comply with any applicable laws and regulations.

    We may use techniques like “machine learning” (European law refers to this as “automated decision-making”) to help us improve our services. When we use machine learning, we either: (i) still have a human being involved in the process (and so are not fully automated); or (ii) use machine learning in ways that don’t have significant privacy implications (for example, reordering how applications might appear when you visit the Elevate Xchange, LLC App Market). We may also use machine learning to help us monitor, identify, and suspend accounts sending spam, or engaging in other abusive or fraudulent activity.

     

We use your Personal Information for the purposes set out in Section 3 where:

  1. Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have; or

  2. Our use of your Personal Information is necessary to support legitimate interests and business purposes (for example, to maintain and improve our Services and the effectiveness of Elevate Xchange, LLC by identifying technical issues), provided it is conducted in a way that is proportionate and that respects your privacy rights. You are required to grant permission to collect and share your information with sponsors, partners and attendees to attend any and all Elevate Xchange events each time you register.

 

We use the Personal Information we collect about you to provide our services and make them better and safer.

​We also collect and use Personal Information in order to contact Users and to comply with the laws applicable to us.   

 

4. How we share your ‘Personal Information.

4.1 We may share your Personal Information with sponsors and others (or otherwise allow them access to it) in the following manners and instances:

Third Party Service Providers:  Elevate Xchange, LLC shares all registration information specifically to those companies who sponsored a particular event or activity. 

Elevate Xchange, LLC may share the following categories of Personal Information with Third Party Service Providers for a business purpose:

  • identifiers, including name, phone, postal address, unique personal identifier, online identifier, email address, cell phone and/or company phone, or other similar identifiers.
     

 

We may share the Personal Information of our Users and Users-of-Users with various third parties, including certain service providers and law enforcement officials.​

 

 

The Personal Information may be shared solely in accordance with this policy.

Law Enforcement, Legal Requests and Duties: Elevate Xchange, LLC may disclose or otherwise allow access to any categories of your Personal Information described in this Privacy Policy pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

4.2. Protecting Rights and Safety:  Elevate Xchange, LLC may share any categories of your Personal Information described in this Privacy Policy if we believe in good faith that this will help protect the rights, property or personal safety of Elevate Xchange, LLC, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.

4.3. In connection with a change in corporate control: In addition, should Elevate Xchange, LLC or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event.

5. Users-of-users’ ‘Personal Information’

Elevate Xchange, LLC may collect, store and process certain Personal Information of Users-of-Users (“Users-of-Users Information”), solely on our Users’ behalf and at their direction. For example, each of our Users (attendees) personally registers on the Third-Party Registration site for attendance at Elevate Xchange, LLC, events. or otherwise collect and manage contacts via their User Website or the Elevate Xchange, LLC website. Such contacts are then stored with Elevate Xchange, LLC and possibly with the User’s -of-Users’ on the User’s behalf.

For such purposes, Elevate Xchange, LLC serves and shall be considered as a “Processor” and not as the “Controller” (as both such capitalized terms are defined in the European Union General Data Protection Regulation (“GDPR”)) of such Users-of-Users Information.

The Users controlling and operating such User Websites shall be considered as the “Controllers” of such Users-of-Users Information and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information, including all privacy and data protection laws of all relevant jurisdictions.

 

6. Use of cookies and other third-party technologies

We and our Third Party Service Providers use cookies and other similar technologies (“Cookies”) for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.

Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

 

We and certain third-party services may use cookies and similar tracking technologies throughout our services.

These technologies are used mostly for stability, security, functionality, performance and advertising purposes.

 

7. Communications from Elevate Xchange, LLC

7.1. Promotional messages

We may use your Personal Information to send you promotional content and messages by e-mail, text messages, notifications within our platform, marketing calls and similar forms of communication from Elevate Xchange, LLC or our delegates or partners (acting on Elevate Xchange, LLC’s behalf) through such means.

If you do not wish to receive such promotional messages or calls, you may notify Elevate Xchange, LLC at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.

 

We may send you promotional messages and content.
You can easily opt-out of receiving promotional messages through the third-party registration app or by contacting us through the “Contact Us” Page on the Elevate Xchange website.

 

7.2. Service and billing messages

Elevate Xchange, LLC may also contact you with important information regarding our Invoicing and Payment Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your User Website; or notify you of material changes in our Services.

It is important that you are always able to receive such messages. For this reason, you are unable to opt-out of receiving such Service and Billing Messages unless you are no longer an Elevate Xchange, LLC User

 

We may also contact you with service and billing-related messages and content. You will not be able to opt-out of receiving such messages.

 

8. Your rights in relation to your ‘Personal Information’

Elevate Xchange, LLC believes that it is imperative that all Elevate Xchange, LLC users have control over their Personal Information. Therefore, depending on the way you use  Elevate Xchange, LLC Services, you may request deletion of your Personal information. Elevate Xchange, LLC will not charge you more if you exercise any of these rights and will continue to provide you with the same level of service.

You can also delete your Personal Information by requesting through the “Contact Us” link on the website. We will respond to your requests within a reasonable timeframe.

​Elevate Xchange, LLC does NOT sell (as such term is defined in the CCPA) your Personal Information or your customers’ Personal Information (Users-of-Users) to third parties.

 

9. Questions and complaints

If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us on the “Contact Us” Page on the website https://www.elevatexchange.com.

Our Data Protection Officer team will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly and in accordance with applicable law.  

 

​10. Data retention

We may retain your Personal Information as well as your Users-of-Users’ Personal Information unless you inform us to delete it on the “Contact Us” Page on the website https:/www.elevatexchange.com.

 

To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of such data, the potential risk of harm from unauthorized use or disclosure of such data, the purposes for which we process it, and the applicable legal requirements.

 

11. Security

Elevate Xchange, LLC has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.

Regardless of the measures and efforts taken by Elevate Xchange, LLC, we cannot and do not guarantee the absolute protection and security of your Personal Information, your Users-of-Users’ Personal Information or any other information you upload, publish or otherwise share with Elevate Xchange, LLC or anyone else. We encourage you to set strong passwords for your User Account and User Website, and avoid providing us or anyone with any sensitive Personal Information of which you believe its disclosure could cause you substantial or irreparable harm.

Furthermore, because certain areas on our Services are less secure than others and since e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.

If you have any questions regarding the security of our Services, you are welcome to contact us on our “Contact Us” Page or email robina@elevatexchange.com.

 

Elevate Xchange, LLC values the security of our customers' Personal Information, and we do everything in our power to protect it. 

However, as we can’t guarantee absolute protection – we encourage you to be careful, set a strong password for your account, and avoid submitting any sensitive information which, if exposed, could cause you major harm.

 

12. Third-party websites

Our Services may contain links to other websites or services. We are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware when you leave our Services and to read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third-party websites and services.

 

Our Services may contain links to other websites or services.

 

13. Public forums and user content

Our Services offer publicly accessible blogs, communities and support forums. Please be aware that any Personal Information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, feel free to contact us at the “Contact Us” Page on https://www.elevatexchange.com. In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such third party, you must login into such application or contact its provider if you want to remove the Personal Information you posted on that platform. 

In any event, we advise against posting any Personal Information (via any means) you don’t wish to publicize.

We cannot control the actions of other Users or members of the public who may access your User Content and are not responsible for the circumvention of any privacy settings or security measures you or we may have placed on your User Website (including, for instance, password-protected areas on your User Website). You understand and acknowledge that, even after its removal by you or us, copies of User Content may remain viewable in cached and archived pages or if any third parties (including any of your Users-of-Users) have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public.

 

Avoid posting any Personal Information to any of the public areas on our Services, or to your own website, if you don’t want it to become publicly available.

 

14. Updates and interpretation

We may update this Privacy Policy as required by applicable law, and to reflect changes to our Personal Information collection, usage and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you prior to the change becoming effective. In relation to any updated Privacy Policy, we will, as required by applicable law, notify you, seek your consent and/or take any other measures. We encourage you to periodically review this page for the latest Information on our privacy practices. Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you and your Users-of-Users, with respect to our Website, Elevate Xchange, LLC Apps, Mobile Apps and other Services. 

This Privacy Policy was written in English and may be translated into other languages for your convenience. You may access and view other language versions by changing your Elevate Xchange, LLC Website language settings. If a translated (non-English) version of this Privacy Policy conflicts in any way with its English version, the provisions of the English version shall prevail.

 

We may change this policy at any time. We will notify you of changes as required by applicable law.

15. Contacting us

If you have any questions about this Privacy Policy or wish to exercise any of your rights as described here in this document, please contact us on the “Contact Us” Page of https://www.elevatexchange.com. We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.

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